Questions about shipping, returns, materials, or your order? We’ve gathered the most common information below.
Orders & Shipping
Where do you ship?
We currently ship throughout the contiguous United States only.
How long will my order take to ship?
Most in-stock orders ship within 5–7 business days unless otherwise noted on the product page. For additional shipping details, please visit our Shipping & Returns page.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
Do you offer expedited shipping?
Expedited shipping may be available on select items at checkout.
Why did my order arrive in multiple shipments?
Items may ship separately depending on inventory location, product type, or availability.
What happens if my item arrives damaged?
Please contact us within 7 days of delivery with photos of the item, packaging, and shipping label so we can assist promptly.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within 30 days of delivery in unused condition and original packaging. For full return details, please visit our Shipping & Returns page.
Are any items final sale?
Yes. Made-to-order and final sale items are not eligible for return.
How do I start a return?
Please contact us at shopeverloom@gmail.com with your order number to begin a return request.
When will I receive my refund?
Refunds are typically processed within 5–7 business days after returned items are received and inspected.
Product Information
Are your products handmade?
Many Everloom pieces are handcrafted or produced in small batches. Natural variation in texture, weave, or finish is part of what makes each piece unique.
Will colors look exactly like the photos online?
We work hard to ensure accurate photography, though slight variation may occur depending on lighting and screen settings.
Are pillow inserts included?
Select pillow styles offer optional inserts. Please refer to the product page for details.
What materials do you use?
We prioritize tactile, timeless materials including linen, cotton, cork, reclaimed glass, and richly textured woven fabrics.
Brand & Philosophy
What inspires the Everloom collection?
Everloom was founded on the belief that the best spaces are collected slowly over time. Our pieces draw inspiration from tactile materials, vintage textiles and artful interiors.
Will sold-out items return?
Some pieces are restocked, while others are released in intentionally limited quantities.
How can I stay updated?
Join our mailing list or follow us on social media for collection launches, restocks, and studio updates.
Still Have Questions?
Reach out anytime at shopeverloom@gmail.com.